Privacy Policy

This Privacy Policy describes how Nexus Mode ("we," "us," or "our") handles personal information when you use our websites, applications, and related services (collectively, the "Service"). It is intended to help you understand our practices and to meet common disclosure expectations, including for integrations such as Sign in with Google.

1. Information we collect

We may collect the following categories of information:

• Account and profile data: such as your name, email address, organization name, and credentials you provide when you register or are invited to the Service.
• Authentication data: when you use email and password sign-in, or when you choose federated sign-in (for example Google), we process identifiers needed to authenticate you and maintain your session.
• Content and usage data: information you submit in the Service (for example issues, tasks, comments, or files) and technical data such as device type, browser, approximate region from IP address, and timestamps associated with your use of the Service.
• Communications: messages you send to us (for example support requests) and related metadata.

2. How we use information

We use personal information to:

• Provide, operate, secure, and improve the Service;
• Create and manage accounts, teams, and permissions;
• Send transactional or service-related messages (for example email confirmation, security notices, and responses to your requests);
• Analyze usage in aggregate to understand performance and plan product improvements;
• Comply with law and enforce our terms and policies.

3. Sign in with Google

If you use Google to sign in, Google's privacy policy applies to Google's processing of your information on Google's systems. We receive limited information from Google as permitted by your consent and Google's settings—typically including your email address and basic profile details needed to identify your account. We use that information only to authenticate you and provide the Service. You can review Google's privacy policy at policies.google.com/privacy.

4. Cookies and similar technologies

We use cookies and similar technologies that are necessary for the Service to function (for example to keep you signed in after authentication). You can control cookies through your browser settings; disabling essential cookies may prevent you from using certain features.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who assist us with hosting, email delivery, analytics, or security, subject to contractual confidentiality and data-processing obligations;
• Professional advisers where required (for example lawyers or auditors);
• Authorities when required by law or to protect the rights, safety, and security of our users and the Service.

6. Data retention and security

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable technical and organizational measures to protect information against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also unsubscribe from non-essential marketing emails using the link in those messages, where applicable.

8. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

9. International transfers

If you access the Service from outside the country where our servers or providers are located, your information may be transferred to and processed in other countries. Where required, we use appropriate safeguards for such transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the updated policy, to the extent permitted by law.

11. Contact

For questions about this Privacy Policy or our privacy practices, contact us at info@nexusmode.ca or via our contact page.